Frequently asked questions
What is the return policy?
If you would like to return any new and unused product for a refund, the product must be returned at your expense; original and return shipping charges will not be refunded.
Opened products are not eligible for a refund. This includes, yet is not limited to, products with torn packaging, broken cases or partially consumed products. Any and all returns are subject to a 15% restocking fee at our discretion.
Product(s) must be returned to us within 14 days of receipt to qualify for a refund.
Where is your retail store located?
Our physical address is as follows:
1309 5th St. NE
Plant Magic Marché at UNION MARKET
Washington, D.C. 20002
When will I get my order?
We will work quickly to ship your order as soon as possible.All orders are processed Monday through Friday, excluding holidays. Orders are typically processed and shipped within 2 business days from the date of purchase. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location and can arrive anywhere between 2 and 7 business days from shipping date.
Where are your products manufactured?
All over! We carefully curate our products to offer the absolute highest potency and quality available in our functional products, regardless of where they're from.
How do I contact Plant Magic?
See below! We're a small team, and so we do our absolute best to respond to all inquiries within 48 hours.
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